HealthTech / Consumer
Happen
UK weight loss medication platform, patient facing product experience.
Product management and lead technical consulting.
Role
Product Manager · Software Architect
Duration
2024-09 to 2026-06
Company
Happen
Domain
Healthcare · UK
Tech highlights
Problem
What was hard
Overview
Patients need a trustworthy digital path to regulated weight loss treatment; operators need reliable onboarding and CRM workflows.
Users affected
UK patients and clinical/ops teams.
Why difficult
Regulated healthcare journeys spanning web, CRM, payments, and backend integrations.
Existing limitations
- Complex onboarding and payments
- CRM process friction
Constraints
- UK healthcare context
- Next.js + Rails ecosystem
Solution
Approach
Overview
Happen web product coordinated with backend APIs, client portal, and affiliate surfaces.
Architecture rationale
Split surfaces for consumer, partners, and ops with shared backend services.
Major components
- Happen web (Next.js)
- Backend API
- Client portal
- Affiliates
Key capabilities
- Patient journeys
- Backend integrations
- CRM workflow support
Contribution
My contribution
Project outcome
I helped ship a production UK healthcare product at happen.co.uk.
What I personally owned
- I owned product management across patient and ops journeys
- I led technical consulting on API architecture, automation, and scalable Next.js/Rails solutions
- I improved onboarding, payments, and CRM processes
Architecture
Interactive diagram
Zoom, pan, and select nodes to explore components and connections.
Happen spans a Next.js consumer web app, client portal, and Rails affiliates surface on shared Happen backend services. Product consulting covered onboarding, payments, and CRM workflows across those clients.
Stack
Technology
Grouped by layer. No skill bar percentages.
Frontend
- Next.js
Backend
- Ruby on Rails / Node integrations
Challenges
Engineering challenges
Regulated weight loss journeys spanning web, CRM, payments, and partner surfaces
Why hard
Patients need a trustworthy path; ops need reliable onboarding and CRM; multiple clients (web, portal, affiliates) share domain logic.
Solution
I split consumer, partner, and ops surfaces on shared Happen backend services, and led product plus technical consulting on onboarding, payments, and CRM workflows.
Result
Production UK healthcare product at happen.co.uk with a coordinated product family.
Results
Outcomes
Outcomes
- Live at happen.co.uk
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